U.S. Bank Europe DAC (“Elavon”, “we”, “us”, or “our") has established this Privacy Policy to let you know the kinds of information we may gather on Elavon websites and any applications where this Privacy Policy is posted (“Site” or “Sites”), how and why we gather the information, what we use the information for, when we might disclose the information, and what rights you have in relation to your Personal Information. Click on the links below to learn more:
Please be advised that the practices described in this Privacy Policy apply only to information gathered by the Sites and any Personal Information we receive about you from other online and offline sources, such as public databases, in connection with an application you submit for Services. You might find external links to third party websites on our Site. This Privacy Policy does not apply to your use of any third party site, including sites which may be linked to from our Site(s) or any third party sites which link to our Site(s). This Privacy Policy does not apply to your relationship with your customers, your financial service providers or with your other vendors. We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your Personal Information.
If you, the entity you are authorised to represent or the entity that represents you (collectively, “you” or “your”) have previously entered into an agreement with Elavon that governs the provision of card transaction services (the “Agreement”), this Privacy Policy should be read in conjunction with that Agreement. In the event this Privacy Policy conflicts with the terms of any the Agreement or other agreement with us in relation to our use of any of your Personal Information, the terms of this Privacy Policy shall take precedence.
By using the Site, you acknowledge that we process your Personal Information as described in this Privacy Policy. If you do not agree with how we process your Personal Information, in accordance with this Privacy Policy, please do not use the Site.
We reserve the right to modify or amend the terms of our Privacy Policy from time to time. We will post any Privacy Policy changes on this page, and if the changes are material, we will provide a more prominent notice.
The information we collect about you falls into two categories – information you provide to us and information that is automatically collected about you when you use one of our Sites. This information includes Personal Information or Other information as described in this Privacy Policy.
Personal Information refers to information that identifies (whether directly or indirectly) a particular individual. The Personal Information you will be required to provide when you communicate with us through our Sites will typically include:
Other Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business. You could provide Other Information or it could be collected automatically. Examples may include information about your internet browser, demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.
We collect information from you or about you when you provide this information to us directly. For example, we may obtain information when you request products or services from us, respond to surveys, contact customer support or otherwise interact with us via a Site, or via any of our social media channels.
In addition, when you interact with our Sites, we may collect information through technology, such as cookies. See the Our use of Cookies section below for more detail.
Last change to Cookie Policy: May 2025
This Cookie Policy relates to elavonpayment.com.
Cookies and trackers are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Online trackers include, but are not limited cookies, pixel tags, web beacons, clear GIFs, and other similar technologies such as local storage and the data layer. Information collected via online trackers is used for a variety of purposes, including to provide website content, improve a website’s functionality, gather data on the user’s browsing habits, customize user experience, and provide targeted ads.
By clicking on buttons or links to third party sites or services, you will be redirected to an external site, which has its own cookie and privacy policies over which we have no control.
We classify cookies in the following categories:
This website uses only strictly necessary cookies
These cookies are essential in order to provide the website content and/or features.
These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
You can disable these cookies in your browser. However, please note that if you disable these cookies, you may not be able to access all or parts of our website or features.
|
Cookie |
Description |
Duration |
Type |
Category |
First or third party |
|---|---|---|---|---|---|
|
ext-obc-content2-aem |
This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’). |
The cookie is deleted when the browser or tab is closed. |
Session |
Strictly necessary |
Third party |
|
cookiePolicyAccepted |
This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website. |
The cookie is deleted when the browser or tab is closed. |
Session |
Strictly necessary |
Third party |
|
_GRECAPTCHA |
This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms. |
6 months |
Persistent |
Strictly necessary |
Third party |
|
ak_bmsc |
Used by Akamai Bot Manager tool for detection of malicious bots. This cookie is used to track the progress of the session going through the standard detection workflow. When present, it is also used as the identifier instead of the IP address for the bot rate control rules. |
2 hours |
Persistent |
Strictly Necessary |
Third party |
|
bm_sv |
This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the short term cookie. It references the telemetry collected during the session. |
2 hours |
Persistent |
Strictly necessary |
First party |
|
bc_uuid |
This cookie is set by Brightcove for the functionality and tracking of the embedded Brightcove video player utilized with the website. |
400 days |
Persistent |
Strictly necessary |
Third party |
Cookie
ext-obc-content2-aem
Description
This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’).
Duration
The cookie is deleted when the browser or tab is closed.
Type
Session
Category
Strictly necessary
First or third party
Third party
Cookie
cookiePolicyAccepted
Description
This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.
Duration
The cookie is deleted when the browser or tab is closed.
Type
Session
Category
Strictly necessary
First or third party
Third party
Cookie
_GRECAPTCHA
Description
This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms.
Duration
6 months
Type
Persistent
Category
Strictly necessary
First or third party
Third party
Cookie
ak_bmsc
Description
Used by Akamai Bot Manager tool for detection of malicious bots. This cookie is used to track the progress of the session going through the standard detection workflow. When present, it is also used as the identifier instead of the IP address for the bot rate control rules.
Duration
2 hours
Type
Persistent
Category
Strictly Necessary
First or third party
Third party
Cookie
bm_sv
Description
This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the short term cookie. It references the telemetry collected during the session.
Duration
2 hours
Type
Persistent
Category
Strictly necessary
First or third party
First party
Cookie
bc_uuid
Description
This cookie is set by Brightcove for the functionality and tracking of the embedded Brightcove video player utilized with the website.
Duration
400 days
Type
Persistent
Category
Strictly necessary
First or third party
Third party
You can control how cookies are placed on your device from within your own browser. If you wish to restrict or block the cookies which are set by this website, you may do this through the browser settings for each browser you use, on each computer or device you use to access the internet.
However, please be aware that some of our services may not function if your browser does not accept cookies.
You may wish to visit allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers including mobile internet browsers.
If you have queries please contact EUDataProtectionOffice@elavon.com
U.S. Bank Europe DAC. Registered in Ireland: Number 418442. Registered Office: Block F1, Cherrywood Business Park, Cherrywood, Dublin 18, D18 W2X7, Ireland. U.S. Bank Europe DAC is regulated by the Central Bank of Ireland.
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. U.S. Bank Europe DAC is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Within Elavon and our Affiliates, we recognize that you expect your Personal Information to be kept secure. We therefore restrict access to your Personal Information to those of our employees who need to know that information to provide products and services to you, including the Elavon Services. We have established physical, technical and administrative security processes that are commensurate with the sensitivity of the information collected to safeguard Personal Information. We have routine internal and external oversight practices in place to assess and maintain appropriate technical and organizational measures to safeguard your information.
We share your Personal Information in the following ways:
Elavon requires all such third parties to maintain the confidentiality of information provided to them by us. Where we share your Personal Information with third parties, we ensure that we have appropriate measures in place to safeguard your Personal Information and to ensure that it is solely used for legitimate purposes in line with this Privacy Policy. Please note that our suppliers and marketing partners are also prohibited from using Personal Information for any reason other than to provide the specific products or services intended, as set out in this Privacy Policy.
When data is transferred to countries outside of Ireland and the European Economic Area those countries may not offer an equivalent level of protection for Personal Information to the laws in Ireland.
If we do so we will put in place appropriate controls to ensure that Your Information is protected adequately, in particular through standard data protection model clauses adopted by the European Commission. For more information about these controls please contact us at EUDataProtectionOffice@elavon.com
As a general rule, Elavon will not keep your information for longer than is necessary.
If you submit a query and you are a customer of ours, we will keep Your Information for as long as we have a contract with you and for as long as we need Your Information for regulatory or evidential purposes after expiry of termination of your contract.
If you submit a query or complaint on our website, we will keep your personal information while we progress your query or complaint. For non-customers, this information will not be retained for longer than necessary and not for a period longer than 12 months. For retention practices in relation to Cookie’s please refer to the Cookie Policy.
However, where we have statutory obligations to keep Personal Information for a longer period or where we may need your Personal Information for a longer period in case of a legal claim, then the retention period may be longer. For more information on retention please contact the data protection team at EUDataProtectionOffice@elavon.com
Individuals have the following rights under data protection legislation:
Where any processing is based on consent you have a right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
If you would like to exercise any of these rights, please contact us at EUDataProtectionOffice@elavon.com
This Privacy Policy does not apply to your relationship with your customers, your financial service providers or with your other vendors. We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your Personal Information.
We may amend this Privacy Policy at any time and any such changes shall be reflected by way of a pop up notice.
We have appointed a data protection officer who has responsibility for advising us on our data protection obligations. You can contact the data protection officer using the following details:
Address: Data Protection Officer, U.S. Bank Europe DAC, Cherrywood Business Park, Loughlinstown, Dublin 18, D18 W319.
Email: EUDataProtection@elavon.com
In any event, we would be happy to hear from you and provide you with further details on how we use your Personal Information to provide you with the best service and products.
This End-User Licence Agreement (EULA) governs the provision and use of the application(s) and any related services. Your use of the application(s) and any related services means you have read and acknowledge and agree to the terms and conditions herein. This EULA may be modified from time to time, in our sole discretion. You will be required to agree to the revised EULA to continue using the application(s) and any related services. The most recent and governing version of the EULA will be accessible through the application(s) and can be printed for your review and permanent records. No modification or amendment of any provision of this EULA shall be effective against us unless the same is in writing and signed by our authorised official.
The licence granted hereunder constitutes a nontransferable, nonexclusive, revocable, limited licence to access and use the application(s) and any related services in accordance with the terms and conditions set forth in this EULA, in a manner intended for authorised use, and to the extent authorised by us. The licence shall terminate upon the occurrence of any one of the following events: (i) the relationship between us is terminated for any reason; (ii) this EULA is terminated pursuant to the terms set forth herein; or (iii) you do not agree to modifications to this EULA and cease using the services. Additionally, we reserve the right to immediately revoke any licence granted hereunder if you attempt to use the application(s) and any related services in an unauthorised manner, including in contravention of this EULA.
We have taken all reasonable care to ensure that the information provided on this site is accurate. However, we can give no warranty as to its accuracy or completeness. The application(s), related services, and information provided pursuant to this EULA are provided “as is” and “as available”. Provider and its third-party providers hereby expressly disclaim all express and implied warranties.
We will not be liable for any loss, direct or otherwise, in connection with your use or inability to use the site, including any non-availability of the site, whether caused by us, our third-party providers or some other party. For the avoidance of doubt, we will not be liable for any direct losses, loss of profit, income or business opportunity howsoever caused together with any loss arising from any computer virus or system failure. We may modify, withdraw or suspend the site or any part of it without notice at any time.
All such intellectual property in the application(s) and the related services is protected by applicable copyright, patent, trademark or other intellectual property law. The entire content of this site is subject to our and our third-party providers’ intellectual property rights, including copyright with all rights reserved. You acknowledge that this EULA does not convey or grant any intellectual property or other proprietary right to you, except for the limited licence granted hereunder.
English law governs these conditions, and you agree that the courts of England shall have exclusive jurisdiction to determine any matter or dispute arising out of this site and these conditions. This site is directed solely for access from the UK. If you choose to access this site from other locations it is your responsibility to comply with all applicable local laws.
You are solely responsible for any and all acts and omissions that occur under your account or password, and you agree not to engage in unacceptable use of the application(s), including but not limited to the following activities: (i) creating a false identity or otherwise attempting to mislead any person as to your identity or the origin of any communication transmitted through the application(s); (ii) using accounts, account numbers, or attempting to authorise transactions through accounts for which you do not have full authority to conduct such activities; (iii) disseminating or transmitting any materials or messages that do not pertain to the intended use of the application(s) or that contain anything that is obscene, defamatory, harassing, offensive, or malicious; (iv) disseminating or transmitting files, graphics, software, or other material that actually or potentially infringes the intellectual property right of any person or entity; (v) exporting, re-exporting, or otherwise transmitting data, information, or software in violation of any applicable export or import law, regulation, or restriction; (vi) interfering with, disrupting, or attempting to gain unauthorised access to information or other accounts hosted on the application(s); or (vii) attempting copy, modify, or reverse engineer the application(s).
We will make the application(s) available over either the internet or through an intranet site to allow you to electronically and remotely access the application(s). You will provide at your own expense all necessary telephone lines, internet connections, equipment, software (including a compatible web browser), and services for you to effectively access the application(s). Your access to the application(s) will be controlled by a username and password, as well as the authorisation approved by your program administrator.
If you make a payment request through the application(s) (payment features are not available to all users), you hereby acknowledge and agree, or represent that: (i) you are a legal owner of the paying account to be debited upon payment, and you have full authority to authorise such payments; (ii) we (and our third party provider) are authorised to maintain information concerning your paying account and to process your payment requests; (iii) you will ensure that the paying account information is accurate each time a payment is requested and that there are sufficient funds in the paying account to cover such payment request; (iv) any payment requests made through the application(s) may take 3 to 5 business days or longer before the payment is posted to the payee account; (v) you are solely responsible for submitting payment requests far enough in advance to ensure timely payment; and (vi) we (and our third party provider) are not liable for any penalties, overdraft charges, insufficient fund charges, or late payment charges resulting from your failure to maintain sufficient funds to cover such payment requests, nor from or delays in processing the payment request. Transmissions across the internet can fail for various reasons and without warning. A payment request will not be considered transmitted until you receive an email confirmation of such payment request and/or online payment receipt with a unique tracking number (payment confirmation). Until you receive a payment confirmation, do not assume that your payment request has been received. Regardless of whether you receive a payment confirmation, your payment request will not be fulfilled if there is an inaccuracy in the paying account information provided by you or if there are insufficient funds available in the paying account. You will not be notified through the application(s) about such payment failures, and we (and our third-party provider) will not be liable for such payment failures, including any associated fees or charges incurred by you.
If the paying account is a joint account (an account having more than one owner) then each joint account owner shall be bound by all terms and conditions of this EULA for purposes of payment requests made through the application(s) that debit such joint accounts. Each joint account owner agrees that they are jointly and severally liable for all charges and other responsibilities, which may arise from use of the application(s). You hereby warrant that you have: (i) obtained the agreement of any joint owner to be bound by the terms of this EULA; (ii) full authority to make payment requests from the joint account; and (iii) full and independent authority to exercise control over and to conduct transactions using the application(s), as fully as if you were a sole owner, and without further consent of or notice to any other joint owner.
